Frequently Asked Questions

If you have any questions about us and our products, registration, shipping policies, or other concerns, our customer service team will be happy to assist you.

Corso Vinci Customer Service
Phone: +39 075 8086632
Email: service@corsovinci.com

Monday to Friday from 9 AM to 5 PM. We typically respond within 48 hours of receiving a support ticket.

First, close your browser, reopen it, and try again. You may also need to delete cookies: a cookie is a small file we store on your computer to recognize you the next time you visit. We recommend logging in before deleting cookies; otherwise, items in your cart or saved list may disappear. In most internet browsers, you can delete cookies using Tools or History. We also recommend using one of the browsers fully supported by the website, including IE, Chrome, Safari, or Firefox. If issues persist, contact us with as many details as possible about the problem, including: Which web browser you are using (e.g., Internet Explorer, Firefox, Chrome, Safari, etc.). What you have tried so far to resolve it.

Shopping on Corso Vinci couldn't be easier; follow all our steps to complete your purchase:

Add items to your cart
After choosing what to buy, select the items and click the Add to Cart button.

View your cart Hover over the Cart icon in the top right to check that the selected items are indeed in your cart.

Proceed to checkout
To complete the order, click Buy Now to access the checkout page. At this point, you will be asked to log into your account or create one (if you are a new customer).

Check the items
On the confirmation screen, you will find an order summary with a list of selected items. You can verify that everything is correct, change your mind, or add something you forgot by clicking Edit. In this section, you can also enter discount codes.

Select the address
You will be asked to select the shipping address you prefer for your order. You will then find all available shipping options in the Shipping Options section. Ensure careful selection, as the address and shipping method cannot be changed later.

Choose the payment method Select your preferred payment method from the available options. To further protect our customers when making online credit card payments, you may encounter 3D Secure security measures at checkout for added security. Depending on your bank or financial institution, you may be required to enter a password or a security code received via SMS or email.

Finalize the purchase
Once you have chosen your preferred payment method, simply click Submit Order.

Await your order
Your order is complete! A confirmation email will be sent to the email address registered on your Corso Vinci account, containing your order number. You will also receive a shipping confirmation email with a tracking link.

We carefully package your purchase in a neutral box. From the outside, the shipment's value will not be evident. We recommend being present at the time of delivery to receive the package personally.

Looking for a way to surprise someone with a special gift? A gift card is the perfect solution! Getting one is simple and fast. Here's how it works:

1. Contact us and choose the amount: Decide the gift card value based on your needs. We offer various options to fit every occasion and budget.

2. Make the payment and receive the gift card code: Complete the transfer for the chosen amount. We will send you an email with a unique code that can be used once on our website at checkout.

3. Gift the card: Share the gift card code with the recipient. They can use it to purchase any product on our site, choosing freely what they prefer!

The gift card is valid for 12 months and is perfect for those who want to give the recipient freedom of choice.

Our goal is to process and ship all orders within 3 - 7 business days after payment verification. This does not include weekends or holidays. Purchases made after 11:00 AM will not be shipped until the next business day. If you order after 11:00 AM on Friday, your order will be shipped the following Monday. Once shipped, you will receive an automatic tracking email.

Once your order is handed over to the courier, it usually takes 2-4 business days for the shipment to arrive. For shipments outside the EU, longer delivery times are expected. We will notify you via email when the shipment arrives and provide the tracking details.

If more than three business days have passed and you have not received tracking information, please email us at info@corsovinci.com to confirm your order is on the way. Also, check your spam folder in case the email was accidentally filtered.

International shipments may be subject to import taxes upon arrival in the destination country. Any customs fees or import taxes are the sole responsibility of the customer and are beyond our control. If in doubt, please contact your local customs office for further information. Please note that Corso Vinci is required to declare the full retail value of the watch or items in the shipment. We cannot understate shipping values.